Support & Help Center

Get help through the ForgeWorx AI Assistant (“Tina”), a searchable Knowledge Base, and human support when you need it. Typical response times: Standard 1–2 biz days, Priority < 8 hrs, Premium < 4 hrs, Enterprise per SLA.

You’re viewing support for ForgeWorx Platform. In the future, you’ll be able to switch products or client solutions from a selector here.

Knowledge Base

Setup guides, FAQs, troubleshooting, and release notes for ForgeWorx products.

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Ask the AI Assistant

Get step-by-step answers 24/7. When you’re signed in, the assistant can use your tenant and product context to give tailored guidance.

Open in App (Sign in)

Requires an active ForgeWorx account. Not a customer yet? Contact us .

Open a Ticket

Can’t resolve it via AI or the Knowledge Base? Create a request and track progress with our team.

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Tickets are available to verified customers. Priority, Premium, and Enterprise tiers receive faster human escalation.

System Status

Check uptime and incident history.

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Contact Support

support@forgeworxtech.com

For fastest help, use the AI Assistant or open a ticket. Unverified emails may be redirected to sign-in.

Service Levels

  • Standard: 1–2 business days (email)
  • Priority: < 8 business hours (chat)
  • Premium: < 4 business hours (phone + rep)
  • Enterprise: custom SLAs (24/7 critical)

ForgeWorx never shares tenant data across customers. Sensitive actions (for example, exports) always require your confirmation.